To access your account you would've needed to have set up an account when you originally made a purchase. If you made a purchase as a Guest you wouldn't have an account in our system. To remedy this, register for a new account this will associate all your past orders together.

If you do already have an account with us and have forgotten your password you can reset it.

Once you have recovered your account details, you can login.

Yes, we are a New Zealand-based business. However, we source our products from global distributors to provide our customers with a wider range of affordable options that are not typically available in New Zealand stores. As a result, our products are shipped from overseas.

Great Value
You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

Safe Payment
Wide range of payment options, we create a payment experience that is easy and secure.

24/7 Support
Get instant answers 24 hours a day, 7 days a week, 365 days a year by our automated help centre.

We do not have a physical store, nor do we hold any stock.

As a New Zealand business we pride ourselves on sourcing affordable homeware products from global distributors that you won’t find in New Zealand stores.

You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

The best way to get an INSTANT answer to your question is to visit our help centre.

There you will find answers to many of our commonly asked questions, or you can contact our customer care who will be able to assist you with your query.

HELP CENTRE - INSTANT ANSWERS

Unfortunately it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible.

Once your order has been shipped we can't change your address or any part of your order. You can contact New Zealand Post and ask for an address redirect once your item is in New Zealand.

If you are unsure about the sizing of the product you want to purchase, please follow these steps:

1. Look at the images on the left side of the product listing first.
2. Check the specifications below the product listing, as this may include sizing information.
3. If there is no sizing information for the product, please contact us for more information before placing your order.
4. If you place an order without checking the sizing information and receive an incorrect product, we cannot be held responsible for it.

We highly recommend checking the sizing information before placing an order to ensure that you receive the correct size.

If you are looking for an update on your order go to our contact page and submit an enquiry for Tracking & Shipping.